Introduction
Prophetic Pathway ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store,
and protect your information when you use our website, mobile application, and services.
Information We Collect
Account Information
- Name
- Email address
- Phone number
- Profile information
- Payment information (processed through secure third-party providers)
Session Information
- Chat messages
- Voice call records (when applicable)
- Video session records (when applicable)
- Session notes
- Advisor and client communications
Technical Information
- Device information
- IP address
- Browser type
- Mobile device identifiers
- Usage analytics
How We Use Your Information
We use your information to:
- Create and manage your account
- Match clients with advisors
- Process payments
- Provide customer support
- Improve platform performance
- Prevent fraud and abuse
- Ensure platform safety and compliance
Session Recording and Monitoring
To maintain quality, safety, and dispute resolution standards, certain communications, chats, calls, video sessions, and
transcripts may be recorded, monitored, or reviewed where legally permitted.
Information Sharing
We do not sell personal information.
We may share information with:
- Payment processors
- Technology service providers
- Legal authorities when required by law
- Internal staff responsible for platform operations and support
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information.
Your Rights
You may:
- Access your account information
- Request corrections
- Request account deletion
- Manage communication preferences
Contact Information
Questions regarding this Privacy Policy may be directed to:
support@propheticpathway.com